Last Updated: 21/02/2025
1. Introduction
Welcome to The Mould Network (“Website”, “We”, “Us”, “Our”). Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit or use our website and services.
By using our website, you consent to the practices described in this policy. If you do not agree, please discontinue the use of our website and services.
2. Information We Collect
We collect personal and non-personal information to facilitate our services and improve user experience.
A. Personal Information
When you interact with our website, we may collect the following personal information:
- Contact Information: Name, phone number, email address.
- Location Data: City, state, and region for service matching.
- Service Requests: Details about your mould issue and service preferences.
- Payment Information: If applicable, for transactions processed through third-party payment providers.
- Communication Data: Emails, messages, and inquiries sent to us.
B. Non-Personal Information
We may automatically collect certain non-personal information, such as:
- Browser Type and Device Information: For website performance optimization.
- IP Address: For security, fraud prevention, and analytics.
- Cookies and Tracking Technologies: To improve website functionality and personalize user experience.
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Facilitation: Connecting you with vetted mould removal experts.
- Customer Support: Responding to inquiries, providing assistance, and resolving issues.
- Marketing and Promotions: Sending service updates, promotional offers, and relevant news (with user consent).
- Website Improvement: Enhancing website functionality and user experience through analytics.
- Legal Compliance: Meeting legal obligations and protecting our business from fraudulent activities.
4. How We Share Your Information
We do not sell, trade, or rent your personal information. However, we may share it in the following situations:
- With Mould Service Providers: To facilitate service quotes and bookings.
- With Third-Party Service Providers: For website hosting, payment processing, analytics, and marketing.
- Legal Obligations: If required by law, court orders, or legal processes.
- Business Transactions: In case of a business merger, acquisition, or asset sale, user data may be transferred to the new entity.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance website performance and personalize user experience.
- Analyze site traffic and user behavior.
- Remember user preferences for future visits.
You can control cookie settings in your browser, but disabling cookies may affect website functionality.
6. Third-Party Links and Services
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage users to review third-party privacy policies before providing personal information.
7. Data Security
We implement reasonable security measures to protect your personal data from unauthorized access, loss, or misuse. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
8. Retention of Data
We retain personal data as long as necessary to fulfill service purposes, legal requirements, and business operations. Users may request data deletion by contacting us.
9. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of your personal information.
- Correction: Update inaccurate or incomplete data.
- Deletion: Request deletion of your data (subject to legal obligations).
- Opt-Out: Unsubscribe from marketing emails.
- Data Portability: Request a transfer of your data to another service.
To exercise these rights, contact us using the details below.
10. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal data from minors. If you believe a child has provided personal data, contact us to remove it.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes take effect immediately upon posting. Users should review this page regularly for updates.
12. Contact Information
For questions or concerns about this Privacy Policy, please contact us at:
📍 The Mould Network
📞 1300 522 183
📧 All inquiries please send by our contact form page