Last Updated: 21/02/2025
1. Introduction
Welcome to The Mould Network (“Website”, “We”, “Us”, “Our”). By accessing and using this website, you agree to comply with these Terms and Conditions (“Terms”). If you do not agree with these Terms, please refrain from using our services.
2. Services Provided
The Mould Network acts as a concierge service connecting customers with vetted, professional mould remediation service providers across Australia. We do not directly perform mould removal or related services but facilitate access to qualified experts.
3. User Responsibilities
By using this website, you agree to:
- Provide accurate and truthful information when requesting quotes or booking services.
- Use the website lawfully and avoid any activities that could harm, disrupt, or misuse the platform.
- Acknowledge that The Mould Network is not responsible for the performance, warranties, or conduct of third-party service providers.
4. Third-Party Services and Liability
- The Mould Network serves as an intermediary between users and independent mould removal businesses.
- Any contract, agreement, or dispute regarding services is strictly between the customer and the service provider.
- We do not accept liability for services rendered, damages, or any loss arising from a service provider’s performance.
5. Quotes, Pricing, and Payment
- We provide an online platform for requesting service quotes, but pricing is determined by the individual service provider.
- The Mould Network does not process payments on behalf of service providers. Payment terms are subject to the provider’s policies.
- We are not responsible for discrepancies in service charges, refunds, or disputes.
6. Cancellations and Refunds
- Cancellation policies may vary depending on the service provider.
- Users must directly contact the provider regarding cancellations, rescheduling, or refund requests.
- The Mould Network is not responsible for disputes related to cancellations or refunds.
7. Accuracy of Information
- We strive to provide accurate and up-to-date information, but we do not guarantee the completeness, reliability, or timeliness of content.
- Users should verify details directly with service providers before making decisions.
8. Intellectual Property Rights
- All website content, including text, images, logos, and trademarks, is owned or licensed by The Mould Network and is protected under Australian intellectual property laws.
- Unauthorized reproduction, distribution, or modification of website content is strictly prohibited.
9. Privacy Policy
- Personal information collected via the website is handled per our Privacy Policy.
- User data may be shared with third-party service providers to facilitate service bookings.
10. Disclaimer of Warranties
- The Mould Network makes no express or implied warranties regarding the suitability, reliability, or availability of service providers listed on the platform.
- We do not guarantee that the website will be error-free, uninterrupted, or free of harmful elements.
11. Limitation of Liability
To the fullest extent permitted by law, The Mould Network is not liable for:
- Any direct, indirect, incidental, or consequential damages arising from the use of the website or services obtained through it.
- Any inaccuracies, errors, or omissions in the website’s content.
- Any loss or damage resulting from service providers’ performance, negligence, or misconduct.
12. Indemnification
Users agree to indemnify and hold The Mould Network harmless from any claims, damages, or expenses arising from their use of the website, violation of these Terms, or disputes with service providers.
13. Amendments and Modifications
- We reserve the right to update or modify these Terms at any time.
- Continued use of the website after changes are made constitutes acceptance of the revised Terms.
- Users are encouraged to review these Terms periodically.
14. Governing Law
These Terms are governed by the laws of Australia. Any disputes arising from these Terms shall be subject to the jurisdiction of Australian courts.
15. Contact Information
For inquiries regarding these Terms, please contact us at:
The Mould Network
📍 Australia
📞 1300 522 183
📧 All inquiries please send by our contact form page